Where do my recordings go if I delete the free version of Hi-Q? Do they automatically move to the Pro Version after it is installed?

By default, recordings are stored in the “Recordings” folder of the internal shared storage of your device.

What we mean by shared storage is the storage on your device that can be accessed by any application, and not tied to a particular app. (When we say “internal”, it means it is not the removable SD card.) Because it is a shared storage, if you uninstall Hi-Q, whether it is the free version or the Pro version, the recordings stored within are not going to be deleted.

Hence, if you have never changed the Location of stored recordings from Hi-Q settings, you can safely uninstall Hi-Q without losing any of your recordings.

However, there is an option in Hi-Q to store the recordings in the “App folder on SD card”. This means storing the recordings in the app-specific storage. Normally, the folder is “Android/data/com.hiqrecorder.free/files/Recordings” or “Android/data/com.hiqrecorder.full/files/Recordings” in the removable SD card. If you have set this option, uninstalling Hi-Q will cause Android to also remove your recording files. In this case, make sure you back up your recordings from the above location elsewhere before you uninstall Hi-Q.

Why does not auto-upload work even when I am connected to Wi-Fi?

You can choose whether to perform the automatic upload to Dropbox or Google Drive “Over Wi-Fi only” or “Over Wi-Fi or mobile network”. However, there could be instances where you are connected to a Wi-Fi network, but the upload does not run.

You can see that the upload is not running from the status message “Waiting for Wi-Fi to start upload” when uploading manually, from the waiting icon at the Dropbox or Google Drive icon on the recording list, or from the “Waiting… (xx remaining)” on the Dropbox or Google Drive settings.

The actual meaning of “Over Wi-Fi only” option is “Over unmetered Wi-Fi only”. There is a setting on Android to mark certain Wi-Fi network as “metered”. For example, if you use a mobile Hotspot and you tether your phone to that Hotspot using a Wi-Fi network, that network access point is automatically set as “metered” by Android. However, you can also mark any Wi-Fi access point as “metered” manually.

So, if you are using a Wi-Fi network that you think is not metered, but Hi-Q refuses to upload your recordings over that Wi-Fi network, you can mark that as unmetered by following the steps below, though each Android model has slightly different names or locations of the settings:

  1. Launch the system Settings application
  2. Tap on the Data Usage option
  3. Tap on the Network Restrictions option within the Wi-Fi section
  4. Toggle the Wi-Fi network you are currently using OFF, so that it is not considered as metered.

What does “Waiting for server confirmation” means when uploading to Google Drive?

When you enable Google Drive automatic upload, you can see that sometimes after the upload progress reaches 100%, a “Waiting for server confirmation” message appears.

That is because Google Drive works by storing the files to be uploaded (in this case, your recordings) on your device before sending it to the Google Drive server.

Hi-Q MP3 Voice Recorder does not have control on the entire upload process, it can only request the Google Drive Service (part of Google Play Services) on your device to make a new file and send it to the Google Drive server.

What if you keep seeing “Waiting for server confirmation”? In rare cases, it is possible that the cached version of the recording file could not be sent to the server successfully by the Google Drive Service. Please tap on the recording item, select “Cancel upload”, and repeat the upload by choosing “Upload to Google Drive”.

Why can’t I send my recordings through email?

Email service providers have a limit on the size of outgoing emails. It is possible that you were trying to send a recording that is too large for them to handle it.

At the time of writing, the limits are:

  • Gmail: 25 MB
  • Outlook or Hotmail: 10 MB
  • Yahoo! Mail: 25 MB
  • AOL: 25 MB

To share recordings that are larger than 25 MB, you can upload the recordings to cloud storage services like DropBox, Google Drive or SkyDrive and send the sharing link by email.

Why can’t I share my recordings through text message or MMS?

Text message and MMS do not show up in the list of supported apps for MP3 because they do not support MP3 files.

  • SMS is plain text (and only very short plain text)
  • MMS does support audio such as MIDI file, but not MP3 clips.

However, Hi-Q MP3 Voice Recorder let you send your clips by using other 3rd party apps, like Skype, WhatsApp, SoundCloud, or online storage such as Dropbox, Evernote or Google Drive. It depends on those apps being installed on your phone.

Can I automatically store the recordings to my Dropbox?

You have two options to put the recording files into your Dropbox account.

First option: Manual upload. Make sure you have your Dropbox installed on your phone and signed in. To share the recordings, simply press Share and choose Dropbox.

You can add multiple recordings to Dropbox, and Dropbox will handle the uploading automatically. Long-press on the recording list to select more than one item, then press the share button to add to Dropbox.

Second option: Automatic upload. Use the Dropbox Auto-Upload feature introduced in version 2.1 of Hi-Q MP3 Voice Recorder. Go to app Settings (tap the gear icon) and select Dropbox. Once you are signed in, you can choose to automatically upload your recordings to Dropbox. Recordings will be uploaded to Apps > Hi-Q Recordings folder on your Dropbox.

How to access my recordings on my computer?

Wi-Fi Transfer

This allows you to access your recordings on your device from your PC without any cables locally. Make sure your phone and your PC are connected to the same Wi-Fi access point.

  • Go to the Recording List screen (top left of your screen)
  • Select Option
  • Select Wi-Fi Transfer
  • Open your Browser on your PC (e.g Chrome, Safari, Firefox, Internet Explorer)
  • Enter the http address displayed on your phone into your browser
USB Connection

Simply connect your phone to your computer and you will be able to copy and paste your recordings to your computer. Once the file is on your computer, you will be able to access your recorder from any audio player.

If you choose “App folder on SD Card” as the location of stored recordings, the recordings will be available at the following folder: Android > data > com.hiqrecorder.full > files > Recordings.

Use Cloud Services (e.g. Google Drive, DropBox, SkyDrive)

Make sure you are connected to the internet and you can upload your file from your phone. Once it is uploaded to the Cloud, you can access your file from the computer.